Sales Operations Specialist

** This is an opportunity to join a fast-growing technology company, take our HR to the next level, and help grow our business. This position is fully remote. **

Emergent Software is seeking a detail-oriented Sales Operations Specialist who thrives in a fast-paced and dynamic environment. This role is ideal for someone who enjoys supporting tech-based services and staffing sales teams, solving problems with data-driven insights, and translating high-level strategies into streamlined processes. Key responsibilities include managing and optimizing HubSpot, generating and analyzing sales reports, and coordinating sales training sessions to enhance team performance. We value strong analytical skills, attention to detail, and the ability to improve efficiency through process refinement. Join us in driving sales success and supporting our growing team!

Sales Operations Specialist Primary Duties

• Sales Tools Management: Oversee and administer sales tools such as HubSpot for CRM, PandaDoc for contract creation and e-signing, and ZoomInfo for business development. Implement new features and systems as necessary to enhance sales operations.
• Sales and Marketing Collaboration: Work closely with our consulting and marketing teams to develop materials that effectively communicate the value of our solutions to clients and prospects.
• Sales Reporting: Provide comprehensive tools for tracking and reporting on sales activities, performance, and forecasts. Prepare reports for various stakeholders, including sales reps, sales leadership, and the executive team.
• Sales Training Development: Create and update internal training materials to continuously educate the sales team on our offerings.
• Contract Management: For each solution we offer, manage the creation and maintenance of its accompanying sales contract template, ensuring its accurate, effective at setting expectations, and it complies with legal standards and company policies.
• Sales Event Coordination: Assist in planning and executing periodic sales events and campaigns, both in-person and virtually, to support business development efforts.
• Client Feedback Management: Manage client feedback by collecting net promoter scores, reviews, case studies, and other insights following successful project completions.

Sales Operations Specialist Qualifications

• Education: Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related field.
• Proficiency with Reporting Tools: Advanced skills in spreadsheets (eg Excel), data analytics tools (eg PowerBI), and other data visualization and reporting tools to analyze and present sales data effectively.
• Advanced HubSpot Skills: Expertise in configuring and utilizing HubSpot for CRM and sales operations, including sales activity tracking, lead management, automation, and custom reporting.
• Communication Skills: Strong written and presentation skills to effectively communicate sales processes and results to different stakeholders.
• Product and Service Knowledge: Understanding of IT consulting services, particularly in Data, Cloud, and Software domains, to effectively assist in creating sales assets and fill the role of our Microsoft Partner Program manager.

Nice to Have Skills & Experience

• Sales Enablement Experience: General experience with various sales enablement tools such as contract management systems (eg PandaDoc), and customer data platforms (eg ZoomInfo).
• Industry Experience: Experience in a similar role within a technology consulting firm, ideally familiar with Microsoft solutions and partner programs.
• Analytical Skills: Strong analytical capabilities to derive insights from sales data and market trends to inform strategy.
• Office 365 Proficiency: Skills in using Office 365 applications beyond Excel, such as SharePoint or Teams, for collaborative sales operations management.
• Event Planning Experience: Experience in planning and executing sales events and campaigns, enhancing engagement and lead generation.

Our Vetting Process

At Emergent Software, we work hard to find the best software engineers capable of developing high quality software for our clients. If you think you’re one of those, please understand that the effort put into this by people like yourself helps us be successful in surrounding you with other top-notch engineers. Here are the steps of our vetting process for this position:

• Application (5 minutes)
• Online Assessment (50-70 minutes)
• Initial Phone Interview (30-45 minutes)
• Sales Operations Knowledge Assessment Interview (30-45 minutes)
• Final Interview (60-90 minutes)
• Job Offer!

Benefits Package Details

• Medical Insurance: up to 80% of your monthly medical premium (HSA options available)
• HSA Contribution: up to $144/month
• Dental & Vision Insurance: up to 50% of your monthly dental and vision premium costs
• 401(k) plan: company match up to 4% of salary
• Employee referral & customer referral bonuses
• Flex Spending Account (FSA) for Dependent Care & Healthcare Costs
• Dependent Care FSA Contribution: $90/month
• Short Term Disability: $500/week for 12 weeks
• Long Term Disability: up to $6,000/month
• Group term life and AD&D insurance: $50k
• PTO, standard holidays, 2 floating holidays
• Paid parental leave: 2 weeks
• Staff development program: 100 hours/year plus training costs

About Emergent Software

Emergent Software is a fast-growing software development, cloud consulting, and data engineering company serving clients across the country. We are regularly adding to our team of talented software engineers, cloud architects, data engineers, UX designers, technical product owners and more who can help us deliver high quality services for our clients.

We are a remote-first company
Since our inception, we've embraced a remote-friendly culture, promoting work flexibility beyond the norm. When the pandemic struck in 2020, our transition to fully remote work was seamless—just a matter of cleaning out the fridge. Recognizing an opportunity, we adopted a remote-first approach and began hiring talent from anywhere. We continue to offer our signature Minnesota-nice, Midwest-friendly attitude, ensuring everyone feels valued, whether or not they're familiar with the skyway system.

Your career grows with us
Working with talented engineers on interesting projects creates an engaging environment for software development enthusiasts. By working directly with our experienced team, participating in our staff development program, and solving complex problems across a variety of projects, you’ll find numerous opportunities for long-term career growth.

At Emergent Software, your ideas will be heard, you will grow exponentially as a master of your craft, and you will enjoy working other dedicated team members to deliver software solutions for our clients.

Check out what others say
Visit our Glassdoor page to discover how employees enjoy our remote working structure, flexible hours, profit sharing program, and more!

#EmergentSoftware

In this role, you will be supporting a sales team, solving problems with data-driven insights, and translating high-level strategies into streamlined processes.