Sales Systems & Operations Manager

**This is a direct hire for a client located in Seattle, WA. In office work required Monday-Thursday, remote work Fridays. Occasional travel to the East coast required. Candidates must be authorized to work in the US without sponsorship**

Our client is seeking a Sales Systems & Operations Manager to lead the performance, optimization, and ongoing management of the SalesPad platform, which supports order management and warehouse operations (WMS), along with its integration to Microsoft Dynamics Great Plains (GP). This role acts as the internal expert on system functionality, data accuracy, and end-to-end order processes, ensuring systems operate efficiently and support a high-quality customer experience. This is a highly cross-functional, business-facing role focused on analyzing workflows, identifying process and system improvements, and partnering with developers and internal teams to implement scalable solutions.

Key Responsibilities

System Ownership & Optimization
Own the configuration, performance, and continuous improvement of SalesPad across order management and warehouse operations. Assess system usage, identify inefficiencies, and drive enhancements. Collaborate with external development partners to execute system updates and improvements.

Systems Integration
Oversee integrations between SalesPad, Microsoft Dynamics GP, and Shopify. Ensure accurate and timely data flow across platforms, troubleshoot issues, and coordinate resolutions with Finance, IT, and third-party vendors.

Order Management
Manage the full order lifecycle from entry through fulfillment and invoicing, ensuring accuracy and timeliness at every stage. Monitor workflows, address process gaps, and maintain adherence to defined standards and SLAs.

Warehouse Operations Support
Support and optimize SalesPad WMS capabilities, including inventory tracking, pick/pack/ship processes, and receiving workflows. Partner with warehouse teams to ensure systems align with physical operations and quickly resolve discrepancies.

Process Improvement & Innovation
Continuously evaluate sales, fulfillment, and operational workflows to improve efficiency, accuracy, and scalability. Leverage tools, including AI where appropriate, to analyze processes, identify opportunities, and implement improvements.

Project Management
Lead and support system-related projects, including enhancements, upgrades, and process initiatives. Translate business needs into clear technical requirements and manage execution with internal stakeholders and external partners.

Cross-Functional Collaboration
Act as the primary point of contact for system-related initiatives across Sales, Customer Service, Finance, IT, and Warehouse teams. Drive user adoption through training, provide ongoing support, and maintain system documentation.

Requirements

• 3+ years of experience in sales operations, order management, warehouse operations, or a systems-focused role

• Experience working with ERP, CRM, or order management/WMS platforms (SalesPad or similar)

• Strong analytical and problem-solving skills with the ability to evaluate and improve processes

• Ability to translate business requirements into technical direction for developers

• Proficiency in Excel and working with operational data

Nice to Have

• Experience managing system integrations (ERP, eCommerce, or middleware)

• Familiarity with Microsoft Dynamics GP, NetSuite, Shopify, or similar platforms

• Experience in distribution, consumer goods, or operations-driven environments

Our Vetting Process

At Emergent Staffing, we work hard to find the right fit for you and our clients. Here are the steps of our vetting process for this position:

1. Application (5 minutes)

2. Online Assessment (30 minutes)

3. Initial Video Interview (30-45 minutes)

4. Client On-site interview (60 minutes)

5. Job Offer!

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